I recently signed for two beauty ‘subscription’ services: a)White Apricot’s Green Grab Bag, b) Beauty Army; and although I haven’t received my kit from either, I have to say as of right now Green Grab Bag is looking to be the ‘better’ service. Why?
Shipping. Yep, you read it right. Shipping. Beauty Army shipped my kit on January 6. Green Grab Bag shipped my kit (known as a bag) January 17. So why haven’t I gotten my Beauty Army kit yet? Because they sent it by SLOW BOAT. You see, I don’t live in the continental US (but I do live in the USA) and it seems that BA shipped their kits via USPS package service, which is the SLOWEST (and least costly) way to ship packages in bulk. That’s fine and dandy for folks on the continent where even though their stuff might travel by truck, they’ll still get it within a week (I’m guessing from the responses I’ve seen on twitter), whereas mine is estimated to take 10-15 days by boat. Yes, literally. Not by plane, by SLOW BOAT.
Green Grab Bag on the other hand shipped my bag via USPS PRIORITY MAIL. Normal continental US delivery is 2-3 days. To me, add maybe another day or two. That would still be faster than SLOW BOAT. It might even get here BEFORE Beauty Army’s kit. Geez.
Customer service in itself was pretty good from both companies. Both responded quickly and politely to my queries. Both ‘listened’ to what I had to say and offered to consider ways to perhaps improve their service.
As for the product samples….I can’t offer any thoughts obviously, but I’ll be sure to post an entry for kit when I get them.
Sorry to rant, but I needed to vent some of my frustration with waiting.